In today's healthcare environment, patient expectation levels are different than those encountered in the past. Every caregiver will likely encounter a patient who demonstrates demanding and sometimes challenging behavior. We may have days when we feel like we constantly meet people who seem to be inconsiderate, stubborn, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While these types of days may have you wishing you had stayed at home, the reality is that we must face the situations in our everyday work.
OLT651 | 4 Class Hours