Retail Industry Training
Enhance the essential skills used in retail service and sales.
Retail Industry Fundamentals Course - Online
Soon businesses will be ready to build up their workforce. Be prepared to present yourself as a top candidate by earning a certification now. In the Retail Industry Fundamentals course, learners gain workplace readiness and customer service skills that are transferable within any industry. This course is perfect for someone looking for a first job and/or developing workplace readiness skills for a competitive market.
Complete this self-paced, online course in one day!
- Overview of Retail: Understanding the industry, the retail product cycle
- Customer Service and Sales: Service and sales basics
- Retail Operations: Operations basics, loss prevention, calculating profit margin
- Workplace Readiness: Being professional, effective interviewing
Create the customer service plan for you want your employees to deliver. Take time to invest in the first point of contact your customers and clients have when they do business with you! Connect with the MNTC Workforce and Economic Development Team to get started.