Retail Industry Training

Become RISE Up™ Certified

The time is now to invest in developing yourself and your employees to deliver exceptional customer service associated with your business. RISE Up^_™ training and credentials help you build and refresh foundational skills that are needed to secure critical jobs in the retail industry. The skill set you gain is transferable to many other customer service jobs.

About RISE UP

About RISE UP

RISE Up^_™ (Retail Industry Skills Education) training and credentials program was developed from the educational arm of the National Retail Federation. The collaboration with more than 20 retailers created the industry recognized curriculum and exams to build workplace readiness through training resources loaded with real-world examples and engaging, media-rich activities, and more than 400,000 people have earned a RISE Up^_™ credential.

Redefine your customer service strategy.

Retail Industry Fundamentals Course - Online

Course Description
Soon businesses will be ready to build up their workforce. Be prepared to present yourself as a top candidate by earning a certification now. In the Retail Industry Fundamentals course, learners gain workplace readiness and customer service skills that are transferable within any industry. This course is perfect for someone looking for a first job and/or developing workplace readiness skills for a competitive market.

Complete this self-paced, online course in one day!

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Learning Concepts

Overview of Retail: Understanding the industry, the retail product cycle
Customer Service and Sales: Service and sales basics
Retail Operations: Operations basics, loss prevention, calculating profit margin
Workplace Readiness: Being professional, effective interviewing

Advanced Courses Available

These courses are designed to benefit anyone interested in working in or operating a retail/service based business. The emphasis on customer service in each course helps you understand consumer purchasing behavior and the impact of providing exceptional customer service to your bottom line.

Retail Industry Overview

An overview of retail, the retail industry, the scope of its influence on our economy, and a foundation on which to begin building important customer service and selling skills.

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Retail Service and Sales Strategies

You have made a connection with the customer, started a conversation to identify their needs using product and service knowledge, now exceed their expectations when completing the sale. It is time to become an influencer!

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Know Before You Sell

Product knowledge is critical for retail employees to have in order to provide quality customer service. This course shares successful strategies used to increase product knowledge.

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Providing Exceptional Customer Service

Elevate your service skills by understanding customer interaction nuances and successful strategies for increasing customer loyalty. This course is designed to help you perform your best and deliver exceptional customer service.

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Enhance the essential skills used in retail service and sales.

Customized Training for Businesses Available

Create the customer service plan for you want your employees to deliver. Take time to invest in the first point of contact your customers and clients have when they do business with you! Connect with the MNTC Business Development Team to get started.

More Information on Certifications

Customer Service & Sales, Certified Specialist

Industry Credential

A Customer Service & Sales credential solidifies your grasp of excellent customer service and prepares you to shine in the workplace. Develop problem-solving skills that help you anticipate and meet customer needs, become a valuable workplace teammate, and achieve career goals. Complete all four courses to prepare for certification test.

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Business of Retail: Operations & Profit, Certified Specialist

Industry Credential

The Business of Retail: Operations & Profit credential helps learners understand the positive impact that retail has on the global economy and prepares you to run a retail business. Learners who earn this certification will understand merchandising, marketing, store operations, loss prevention and workplace safety. You will learn to master math concepts, including determining pricing strategies and calculating profit and discounts.

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Retail Safety Training

Taking care of your customer means taking care of your employees! Be assured that you have trained your employees to follow proven safety practices while in the workplace. Numerous courses are available online, but you can always contact us for customized training program to meet the safety requirements in your business.

Courses available and more: